Frequently Asked Questions (FAQs)

We can deliver worldwide … even to Australia and New Zealand. In the UK and certain countries in Europe, delivery costs will automatically be added to any purchase at checkout, but for other areas please contact us for a tailored quote.

We will send your purchase out as soon as possible – dispatch is usually done the same day as ordered if placed before 1pm with expected delivery to the UK mainland within 1 to 3 working days.

We use different delivery and courier services depending on the size of the item and the location. The companies we use include Royal Mail, DX, DHL, Stiller and Parcelforce, amongst others. Delivery to the UK mainland for purchases of £175+VAT or more are usually free of charge unless they are large or glass items. We will keep you informed of the delivery process and please be assured we only use reliable and reputable companies for efficient fast shipping.

Once your order is dispatched you will receive an email notification, which will include your order details and a tracking number. You can then check your order delivery progress online.

Our knowledgeable sales team is always on hand if you wish to get in touch with any questions about our products, their suitability for your van, fitting or delivery services. Call us on 01677 428794, email [email protected] or send us a message via social media.

Yes, you can come and collect your purchase in person. For collection orders please call us to place your order by phone so we can arrange the day and time you want to collect and avoid any delays.

Yes, subject to adhering to our terms and conditions – but please contact us to arrange a return before sending on 01677 428794.

Many of our van accessories can be fitted at home, using commonplace tools and some common sense – guidance can be found in the product description and instructions/diagrams are included with the delivery. Knowledgeable advice is always on hand from a member of our team if ever required.

Yes! We offer a full supply and professional installation service for everything we sell, large or small. Our fully equipped specialist workshops (and customer care lounges) are at Leeming Bar, North Yorkshire, and Coleshill, near Birmingham in the West Midlands, and our skilled technicians are very experienced as we only work with 4x4s and Vans. Please contact us by phone or email to book an accessory fitting or a tailored quote for your requirements.

Most of our products are kept in stock at our vast warehousing premises in North Yorkshire so we can deliver to our customers as fast as possible. Every product is clearly marked either as in-stock or pre-order. If not in stock and you pre-order, we will contact you as soon as the item is available. You can also sign up for back-in-stock alerts on each product if it is currently unavailable.

Yes. As all of our premium products are made by leading manufacturers, they all carry a warranty of at least 12 months and in some cases, up to 5 years; please see each product listing for more details. Any ex-demo or used products are excluded from any warranty cover.

Yes, where required, our products come with fitting instructions included. Furthermore, most are available on the website product pages themselves. If for any reason you have not received any instructions with your purchase, please contact us by mail or telephone and we will send you a digital copy via email.

For more details on our Ford Transit Custom Predator Body Kit, please contact our sales team on 01677 428794 or email [email protected]

All our van racking kits will arrive flat-packed with full assembly instructions included. Which should take you around 10 minutes to put together with its easy-to-build push fit design (mortise and tenon joints).

Vanimal HQ is in Leeming Bar, North Yorkshire. Our showroom is open to the public and can be visited 6 days a week during business hours. We are conveniently located just a couple of minutes’ drive from the A1M (Junction 51). For more detail and directions, please see our visit us page.